Question 1

What does Traverse Labs offer?

Accepted Answer

Traverse Labs offers advanced protection for various types of blockchain assets, including native tokens, fungible tokens, semi-fungible tokens, and non-fungible tokens. In addition, Traverse provides access management solutions for businesses.

Question 2

Does Traverse support all blockchain-based assets?

Accepted Answer

Traverse supports all assets that comply with standard token specifications. If you have sent a custom/non-compliant token to your vault, please contact our support team for assistance.

Question 3

Why should I trust Traverse?

Accepted Answer

At Traverse Labs, we maintain high standards when hiring crucial developers. Our developers carry out rigorous testing before completing a feature, and each feature is then sent to third-party auditors for further inspection.

Question 4

I have a cold wallet, why should I create a personal vault?

Accepted Answer

While cold wallets offer enhanced security compared to normal EOA (private-key owned) wallets like MetaMask, they are still prone to malicious contracts and phishing attacks such as fake mints and asset transfer scams. Plus, cold wallets are not user-friendly.

Question 5

What happens to my assets if something were to happen to Traverse?

Accepted Answer

As a company founded on healthy skepticism of currently established security solutions, we prioritize implementing contingency plans. For example, our Personal Vaults have a recovery feature that enables vault owners to recover their assets in a doomsday event.

Question 6

Where are frozen assets held?

Accepted Answer

All assets are stored in user-ownable, on-chain vaults.

Question 7

How much control does Traverse have over my vault?

Accepted Answer

We do not have any access to your vaults or assets. In order to move any tokens from a vault, you must still have access to your account-associated wallet (which may be changed if the vault gets recovered, check out How do I recover my vault?).

Question 8

How do I recover my vault?

Accepted Answer

If you lose access to the wallet associated with your vault, you can recover your vault by providing MFA approval and answering the security questions you have chosen when creating your vault. We never store the answers to your security questions (Technical jargon alert: We use the hashed output of your answers when creating the vault, but we never store them).

Question 9

What happens if I forget the answers to my security questions?

Accepted Answer

It is crucial to choose security questions whose answers you will never forget. If you need to, write them down somewhere safe (still better than a 12-word mnemonic). We may offer the ability to recover vaults using KYC in the future.

Question 10

Can I access my vault outside of Traverse’s platform?

Accepted Answer

You can view your vault’s contents like any other wallet. However, you cannot perform any actions to your vault unless you use our website due to the MFA verification process. In an imaginary (or real, but highly unlikely) doomsday event, this limitation is lifted.

Question 11

What happens if my wallet or MFA methods are compromised?

Accepted Answer

If you suspect that your wallet or MFA methods are compromised, you must urgently mark your vault as compromised (this is an on-chain transaction). This will restrict access to your vault until you recover it (See How do I recover my vault? for the recovery process).

Question 12

Am I still able to view frozen assets in my wallet?

Accepted Answer

You will not be able to see assets in your wallet once they are frozen. However, you can see them in your vault using services such as Etherscan. In the future, some wallets may support and display vaulted assets.

Question 13

Which wallets are supported?

Accepted Answer

Meta Mask
Coinbase Wallet
Rainbow Wallet
WalletConnect
Trust Wallet
Ledger Live
More to come...

Frequently Asked Questions